Frequently Asked Questions

If you have any questions, but your question is not listed. In that case, please contact us.

To enrol

How can I register?: Please visit the registration page of this website. You will be directed to the registration module by clicking on the button: register for the congress. Go through the various steps and you will receive an automatic registration confirmation. Please also check your spam-mailbox. If you did not receive the confirmation,
Can I register multiple people at the same time?: You can send a request to register a group of 5 or more people to registrations@congresscare.com.
Until when can I register?: You can register online up to one day prior to the conference.

Please note, registration is done on a first-come, first-served basis and full is full.
I am a presenter; do I have to pay for my registration?: Yes, the payment of the registration fee is mandatory for all attendees including presenters. Only invited speakers and chairs might register complimentary if agreed with the organizing committee.
Financial support: I’m living in a low income country; is there any financial support provided?
Please check out the registration page of this website to find out if there’s a financial grant for participants from low income countries.
How can I get an invitation letter for a visa application?: An invitation letter template can be downloaded on the ‘VISA’ page of this website. Please note: we only provide an invitation letter; further organization of your visa should be organized by yourself.
Which currencies are accepted for congress registration?: We only accept payment in euros.
What payment options are there?: You can only pay in the online registration module by credit card or via iDeal. For individual participants, it’s not possible to pay by invoice.
Can I also pay by invoice?: Only possible for group registrations via one invoice per group.
Are lunches, coffee breaks and/or dinners included in the registration fee?: Lunches and breaks are included. You have to register and pay separately for dinners.

Change / cancellation of your registration

How can I make a change to my registration?: You can request a change to your registration via registrations@congresscare.com. You cannot change your registration online yourself.
Can I cancel my registration?: You can only cancel your registration in writing by sending an email to registrations@congresscare.com. You will receive written confirmation of this. The cancellation conditions can be found on the registration page of this website.
Can I make a name change?: Please send your requests for changes to us via the contact form on this website.

Book hotel accommodation

How can I book a hotel stay?: You can check out the general information page to see if it’s possible to book a hotel night.
Can I book a double room?: Please contact the hotel accommodation for availability.

Travel

How can I travel to the country/venue the congress is being held in?: Please check out the ‘general information’ page on this website to find out the best way to organize your congress visit.

Accreditation / certificate

Is accreditation being applied for?: On the page ‘general information’ you can find out if and for which associations accreditation has been requested and which points have already been awarded.
How do I get these points in my personal file?: After the conference, the conference secretariat will award the accreditation points in your personal file within two weeks, if the association is included in GAIA (Dutch accreditation). You can get the EACCME credit points by using your certificate of attendance. Each medical specialist should claim only those credits that he/she actually spent in the educational activity.
Will I receive a certificate of participation?: You will receive a certificate of attendance by email usually within two weeks after the conference.

Abstract submission

Where can I find the abstract submission rules?: You can find all submission rules on the ‘abstract submission’ page on this website.
What is the abstract deadline?: You can find the abstract submission deadline on the ‘abstract submission’ page on this website
How can I get my certificate of presentation?: Please contact the congress secretariat within 2 weeks after the congress via the contact form on this website. Please add the following details to your request:
– name presenter
– title presentation/session
– day/timeslot